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Help center

Questions & answers.

Everything worth knowing about Instanto, in one place — 34 answers across 8 topics. Can't find yours? The support center is one click away.

Getting started

How does Instanto work?

You connect your Instagram, pick a template, and Instanto builds a real website from your posts — then keeps it up to date automatically as you keep posting.

Do I need an existing website or any design skills?

Neither. If you can post to Instagram, you can run an Instanto site — there's nothing to design or code.

What do I need to get started?

An Instagram Business or Creator account (both free). That's it — no credit card for the Free plan.

How the connection works →
How long until my site is live?

Minutes. Connect, choose a look, and publish — you're live on a free instanto.site address right away.

Is this just my Instagram embedded on a page?

No — it's a real website with its own pages, contact details, opening hours and Google indexing. Instagram is the content source, not the site.

Instagram & your content

Will Instanto post on my Instagram?

Never. The connection is read-only — Instanto reads your posts to build your site, but it can't publish, reply, or change anything on your account.

More on the connection →
Which posts show up on my site?

Your photos, carousel albums and Reels, along with their captions. On Plus you can reorder which posts lead; on Pro you can also edit how the captions read.

How often does my site update from Instagram?

Automatically — within a few hours on Free, within the hour on Plus, and within minutes on Pro. On Plus and Pro you can also trigger a sync on demand.

Do I need a Business or Creator account?

Yes — both are free. If you're on a personal account, switching takes a few taps in Instagram's settings and changes nothing about your posts or followers.

Account details →
What if I stop posting for a while?

Your site stays up with everything you've already published — it never shows an empty state. Post again whenever; it picks right up.

Templates & design

How many templates are there, and which ones?

A growing set. The starter templates — Editorial, Professional and Warm — are on every plan. Plus adds the premium templates (Magazine, Marquee, Lounge, Orbit), and Pro unlocks Gallery and Omni.

See the templates →
Can I switch templates after going live?

Anytime, from your dashboard. Your content stays exactly as it is — only the look changes.

Can I reorder which posts lead?

Yes, on Plus and Pro. Gallery post ordering lets you choose which posts appear first instead of strict newest-first.

Can I edit how my captions read on the site?

On Pro, the gallery caption editor lets you adjust how captions appear on your site without touching the original post.

What is the custom loading icon?

On Pro, your site can show your own loading icon as it opens, instead of the Instanto one.

Domains & addresses

What is an instanto.site link?

A free address like yourname.instanto.site that every site gets — live the moment you publish, free forever, and secured with HTTPS.

Domains, in depth →
Can I use my own domain?

Yes, on Plus and Pro. Connect a domain you already own, or register a new one right inside Instanto — we handle the technical setup automatically.

Do you handle DNS and HTTPS?

Yes. Every Instanto site — free subdomain or your own domain — gets an HTTPS certificate, provisioned and renewed automatically. There's nothing to configure.

I don't have a domain yet — can I still start?

Absolutely. Launch free on your instanto.site link and add a custom domain whenever you're ready.

Apps & integrations

What can I add to my site?

The tools you already use — booking and reservations, menus, and more — so visitors can act without leaving your page.

Browse apps →
Which integrations are supported?

Booking apps like Calendly (scheduling, menus) are available on Plus and Pro; reservation and commerce apps — SevenRooms, Shopify, payments and ordering — are on Pro.

How do integrations connect?

From your dashboard — add an app, connect your account, and it appears on your site. No code.

Pricing & billing

What's included free, forever?

A full Instagram-powered website on an instanto.site address, with the starter templates and your contact details — no credit card.

What do Plus and Pro add?

Plus adds a custom domain, removes the Instanto watermark, and unlocks the premium templates and service apps. Pro adds the Pro templates, advanced analytics, commerce apps and the fastest sync — new posts within minutes.

Compare every feature →
Do I need a credit card to start?

No. The Free plan is live forever with no card — you only add one when you upgrade for a custom domain or the paid features.

Can I cancel anytime?

Yes — cancel from your dashboard's billing settings, and your plan reverts to Free at the end of the current period. Your site stays online; nothing is deleted.

Can I change plans later?

Anytime, from your dashboard. Upgrades apply right away (prorated); moving down a tier — Pro to Plus, or Plus to Free — takes effect at the end of your current billing period. You're never locked in or double-charged.

Do you offer refunds?

See our refund policy for the full details on how refunds are handled.

Refund policy →

SEO & getting found

Will my site show up on Google?

Yes. Every site is server-rendered with a proper title, description, sitemap and structured data — so search engines (and AI assistants, via an llms.txt file) can read and index it from the moment you publish.

How SEO works →
Is my SEO handled for me?

Yes — every site gets a search-ready title, description and structured data built from your business details, plus a sitemap and robots rules, on every plan. Add your Google Search Console verification anytime. Plus and Pro can also write a custom search title and description, add local-business and social-profile structured data, a branded social-share image and a custom favicon — and Pro adds rich local signals like opening hours and price range.

Account, data & support

Who owns my site and content?

You do. Your photos and captions are yours — Instanto simply displays them on your website.

Can I export or delete my data?

Yes — download a copy of your data, or delete your account, anytime from your dashboard settings. Deleting disconnects Instagram and removes your data on a set schedule.

Privacy & your data →
How do I get help?

Through the support center, included on every plan — with priority support on Pro.

Visit support →
Where are your privacy policy and terms?

Read our privacy policy and terms of service anytime — both are linked in the footer of every page.

Privacy policy →

Still have a question?

The support center has more answers, and a real person when you need one. Or just start free — the fastest way to see how it works.

Run an agency? See Instanto Partners →